Återbetalningspolicy

At Cinnova, your satisfaction is our top priority. Due to the delicate nature of our products, we’re unable to accept returns or exchanges.

If you’re not fully satisfied with your purchase, please contact our customer service team at spices@cinnova.fi within 7 days of receiving your order, and we’ll be happy to work with you to find a solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.